- Check to see that you connected the levers and ball releasers correctly as pictured in Step 3 of the Assembly Instructions. The connecting pins should be facing the correct way to line up the flat side of the pin with the flat side of the hole in the lever/ball releaser and the round side of the pin with the round side of the hole in the lever/ball releaser.
- If you are still having trouble, email hello@upperstory.com we will send you replacement parts as needed.
